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Balance Your Energy - Chakra Jewelry

Balance Your Energy

Explore Chakra-Aligned Jewelry

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.Energy Balancing Benefits
✨ Cleanses energy blocks
Enhances meditation practice
Amplifies spiritual connection“Balance Your Energy with Handmade Chakra Jewelry”
“Spiritually Charged. Ethically Crafted. Chakra Healing Jewelry.”
“Free Shipping | 25+ 5-Star Reviews | 10% Off First Order”

FAQ

Frequently Asked Questions: DC Shop Fashion

Welcome to our sanctuary of sustainable spirituality! We're dedicated to providing ethically sourced, eco-conscious chakra tools while making your experience seamless. Here are answers to common questions:

?️ Orders & Shipping

  1. Do you offer Free Shipping?

    • Yes! We're delighted to offer FREE Standard Shipping on all orders shipped within the continental United States (lower 48 states). Connect with your chakra tools without extra cost.

  2. Where do you ship to?

    • We currently ship within the United States. Free shipping applies to the continental USA (lower 48 states). Shipping rates for Alaska, Hawaii, US Territories, and International destinations will be calculated at checkout.

  3. How long does shipping take?

    • Processing time is typically 1-3 business days. Once shipped, standard USPS or UPS Ground delivery within the continental US usually takes 3-10 business days. You'll receive a tracking number via email once your order ships.

  4. What is your shipping packaging like?

    • True to our eco-values, we use 100% recycled and/or biodegradable mailers, boxes, and packing materials (like paper cushioning or cornstarch peanuts). We minimize packaging while ensuring your items arrive safely.

? Returns & Exchanges

  1. What is your return policy?

    • We stand behind our products and your satisfaction. You may return most unused, unopened, and undamaged items in their original packaging for any reason within 30 days of the delivery date for a full refund (minus original shipping costs if applicable to non-free returns).

  2. How do I initiate a return or exchange?

    • Please contact our friendly support team at Cassie@dcshop.fashion within the 30-day window. Include your order number and reason for return/exchange. We'll provide you with a Return Merchandise Authorization (RMA) number and instructions, including our eco-friendly return address.

  3. Are there any items that cannot be returned?

    • For hygiene and safety reasons, we generally cannot accept returns on opened crystal jewelry meant for direct skin contact (like bracelets, necklaces) or used wellness products (like sage smudges, incense). Please contact us if you have an issue with these items.

  4. Who pays for return shipping?

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We encourage using a trackable shipping method.

  5. How long does it take to process a refund?

    • Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

? Products & Sustainability

  1. What makes your products "eco-friendly"?

    • Our commitment runs deep! We prioritize:

      • Materials: Sustainably harvested wood, recycled metals, ethically sourced crystals, organic cotton, natural dyes, and plant-based resins.

      • Sourcing: Partnering with artisans and suppliers who share our values of fair labor and environmental responsibility.

      • Production: Minimizing waste, using renewable energy where possible, and avoiding harmful chemicals.

      • Packaging: 100% recycled, recyclable, and/or compostable materials (as mentioned above). When Available

  2. How are the crystals ethically sourced?

    • We carefully vet our crystal suppliers to ensure they adhere to responsible mining practices, prioritize miner safety and fair wages, and minimize environmental impact. We avoid sources associated with conflict or exploitative labor.

  3. How do I know which chakra a product is for?

    • Product descriptions clearly indicate the primary chakra(s) the item is designed to support or balance (e.g., Rose Quartz for Heart Chakra, Amethyst for Crown Chakra). We also offer guidance on our website/blog.

❓ General

  1. How can I contact customer service?

    • We'd love to hear from you! Reach out anytime via email at Cassie@dchop.fashion. We strive to respond within 1-2 business days. You can also message us on social media .

  2. What are your customer service hours?

    • Our support team is available via email Cassie@dcshop.fashion Monday-Friday, 9:00 AM - 5:00 PM [Your Time Zone, e.g., PST]. We respond to weekend emails on the next business day.

Connect with your energy, consciously.
We hope this FAQ helps! If you have any other questions, don't hesitate to reach out. Thank you for supporting sustainable spirituality.

With Gratitude,
The Team at DC Shop.Fashion

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